The people of Folkestone were outraged after their trash cans were not collected for more than a fortnight.
Households were told that recycling and waste collection vehicles had changed their routes in the district as of May 10 in order to enable them to “work smarter and be greener”.
However, some residents did not feel their trash cans were being ignored.
Most trash cans that haven’t yet been seen start to smell after sitting in the sun for hours every day.
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Caroline Hallett, of Surrenden Road, is one of many Folkestone residents demanding answers from the council.
âAbout two weeks ago our recyclable waste was not collected, which you naturally attribute to human error,â said the 52-year-old.
âThen the green-top garbage came out last Thursday (June 3) and it still hasn’t been picked up. I’ve lived here for 11 years and it has always been picked up.
âI emailed all of the advisors encouraging them to hold an emergency meeting. They tell me that it has been called before the control committee which will examine it in a week. By that time, we’ll have three weeks worth of festering garbage on the streets.
Caroline also explained that online complaints were handled with automated responses and that there was a lack of human interaction around this issue.
“I think it’s a council that spends more time buying castles and land to build on rather than the fundamentals of a council,” she added.
âWe’ve been ignored and exploited, they just don’t care.
“While there is not much we can do as citizens today or tomorrow, there is a lot that we can ultimately do at the polls.”
“Changes take longer than expected”
In light of the many complaints filed recently, Folkestone and Hythe District Council have released a statement on their Facebook page.
It reads: âWe would like to apologize to all residents who are currently having problems with our waste collection service, due to the route changes put in place by our contractor.
âWe were expecting some start-up issues just because of the large number of properties affected by the route changes and we asked you to support us during the change.
“However, the changes are taking longer than expected, which means that normally excellent levels of collection services are not being achieved for a large number of households. It is simply not enough and we apologize to all of them. the residents concerned.
âRest assured that the waste teams in the field are working extremely hard to recover missed bins and ensure that service returns to normal as soon as possible.
“If your collection is delayed, please leave your trash outside and we will get back to you as soon as possible. If possible, please secure your trash so that it is not blown away by the wind.
“Thank you once again for your patience and understanding.”